Falabella Sucks Customer Reviews and Feedback

From Everything.Sucks

Falabella is a multinational chain of department stores owned by Chilean multinational company S.A.C.I. Falabella, is the largest South American department store.

A user mentioned, "The app is ok, but what's not ok is that whatever you buy, you will never see, Falabella will never ship your order and they will never give you your money back, I don't recommend anyone to use the app or to buy anything from Falabella."

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Former Employee - BDA- Business Development Associate says

"Very bad management officer and very bad condition"

Current Employee - IT Project Manager says

"Terrible working environment and long working hours"

Current Employee - Solutions Architect says

"management workload people definition low"

says

"Null feedback, dual boss, bad communication, no trainee program. Far from home."

Former Employee - Web Designer says

"Horrible organization. Poor feedback. Extra load work with no extra payment. Low salaries. Unfulfilled career promises."

says

"Many struggles between departments, difficulty of setting and executing strategy."

Former Employee - Product Manager says

"Too much inertia In high management"

Current Employee - Team Lead says

"the structure is very unorganized"

Former Employee - Anonymous Employee says

"Lot of politics. Unnecessary staffs are working here. Too many pple in a team. Management is too good, but contract employees take ride at full time employees and boss over everyone. No fun activities conducted. HE team is least bothered about the things going around at office. One lady Don takes over the office and screws everybody's happiness. She's in fact a principal of the office. She doesn't have enough knowledge of few things and calls herself a manager and commands over. If you want to learn drama and actings this is the right platform for you to learn. 30+ years people act like 5 yr old kids and distract the whole office by their meaningless jokes and unnecessary loud laughs. Lot of bootlicking ideas should be learnt if you want to stay here. Top management people talk to co-worker's by using "ya" Ex: come ya, go ya, sit ya... Lol.. It's very funny to hear all this from the top management people behaving this way. No good increments. No religious festivals are celebrated."

Current Employee - ECommerce Manager says

"Too big too slow, salary, comunication"

captadora de tarjetas (Former Employee) says

"Exigen mucho. Pésima la gerente de sucursal. Inhumana, agresiva."

Ejecutivo comercial (Current Employee) says

"Muy mala experiencia ya que en Cmr Concepción centro existe acoso laboral de parte de una de sus supervisoras ya van varias las personas acosada y por ella y el jefe de sucursal tienen denuncias por acoso laboral pero gerencia Santiago no hace absolutamente nada y en cuanto a sueldo igual pésimo ya que es prácticamente todo en base a comisiones por lo los ejecutivos están obligados a venderles a los clientes seguros, créditos, aporte a fundaciones, Pat etc que muchas veces no quieren o no necesitanNadaSueldos, clima laboral y nula oportunidad de crecimiento"

Venta de Tarjetas de Crédito, Promotora externa (Former Employee) says

"Trabajaba todo el día en la calle y me pagaban menos que a el empleado que menor cantidad de horas realizaba trabajando en el local. Con los clientes , excelente!!!"

CMR falabella (Former Employee) says

"La verdad q esa empresa deja mucho q desear. Trabaje menos de 1 año, y mi jefe Diego schefer del cmr falabella tom en tortuguitas me despidio en el peor momento personal q pase en mi vida. Claro, es un tabu el tema de q el mantiene una relacion con la colaboradora andrea gonzalez quien siempre cuenta con todos los privilegios de ser la protegida de el. Fue una experiencia linda respecto de mis compañeros solo me queda el sabor amargo de ver q ahi todos se callan por miedo, por cuidar el trabajo y porq nadie se anima a enfrentar los problemas. Yo si, ya me fui no pierdo nada. Estaria bueno q los superiores q tanto piden al empleado tomen precauciones necesarias para impedir esto, ya que todos se encuentran desamparados frente a estas situaciones donde la calentura puede mas q lo profesional. La oficina no es un telo media pila"

Administrativo (Former Employee) says

"Execelente, me encantó. Me gusta formar parte de elllsNingúnNingún k"

Relacionadora Comercial (Former Employee) says

"una vez mas horarios incompatibles con vida personal aun asi los incentivos eran muy buenos"

Ejecutiva de Captacion (Former Employee) says

"Buena empresa, puede mejorar capacitando a la brevedad a nuevas ejecutivas (os).Compañerismo y actividades extraprogramaticas.Sueldo base demaciado bajo."

ejecutiva comercial (Former Employee) says

"aprendí muchas cosas que con el tiempo me a ayudado a crecer."

Cobrador de terreno (Former Employee) says

"Empresa conocida a nivel nacional, la empresa no hacia contrato de trabajo a sus cobradores .SueldoTrabajar sin contrato solo boleta"

Ejecutivo,supervisor (Former Employee) says

"Empresa grande, conocida, bien conceptuada en el mercado Trabajar en ella permite adquirir un amplio abanico de conocimientos en productos financieros y desarrollarse en distintas labores.Empresa de prestigioCentralización"

relacionadora comercial call center (Former Employee) says

"es una buena empresa para trabajar, buenos beneficios adicionales como seguro médico, regalo de navidad para los niñosconstantes capacitaciones.seguro medico, regalo navidad para los niñoshorarios inflexibles"

Responsable (Former Employee) says

"Buen trabajo, sueldo a mi juicio bajo. Fui desvinculado por reestrucuracion dada la crisis actual del pais.La empresa me pagaba la pre paga.Sueldo bajo."

Jefe de Capacitación y Desarrollo (Former Employee) says

"Es una buena empresa para trabajar y aprender. Tiene prestigio y los proyectos en los cuales se trabajan tienen un gran impacto. Considero que están débiles en sus liderazgos, las personas que ostentan cargos de jefatura no saben ejercer el liderazgo, en pos de desarrollar equipos de trabajo competentes y de alto desempeño.Buenos beneficios, infraestructuraFalta cultura de liderazgo"

Vendedora (Former Employee) says

"Trabajaba bajo mucha presión y con la amenaza y miedo constante a que me desvinculen, al punto que esa presión me generaba picos de estrés y consecuencias negativas en mi salud. Y al final de cuentas resulto siendo que me desvincularon. Con mis compañeros de trabajo tenía excelente relación. Aprendí mucho sobre ventas, sobre cómo captar al los clientes, vender el servicio financiero, vender seguros. La parte más difícil del trabajo fue manejar la presión. Lo que más me gustó, y que valoro muchísimo, fue todo lo que aprendí en ese corto período.Sueldo AltoPresión laboral y amenazas"

Brand Manager (Current Employee) says

"es una empresa muy dinamica en donde tenes que cumplir con muchos procesos en poco tiempo. tenes que saber priorizar y administrar tu tiempo de manera efectiva y mejorar permanentemente los procesos. es un desafio poder trabajar aqui todo los dias.Bono anual, cochera, sueldo acorde al mercadopoco balance entre vida personal y laboral"

Subgerente de Riesgo Operacional (Former Employee) says

"Empresa agradable y excelente clima para trabajar, la cual me permitió crecer y desarrollarme.Posibilidad de desarrollarseLa alta rotación de personal"

Adminsitrativo (Former Employee) says

"Es un lugar bueno para trabajar, la gente es amable."

Jefe Control de Procesos Emisor (Former Employee) says

"Esta empresa me permitió desarrollar mis habilidades de dirección de personal, así como también crear los nuevos procedimientos e ir adaptándolos a los cambios que se fueron presentando.Libertad para generar los cambios que consideraba necesarios.Como área de producción, el horario siempre era 7x24"

ADMINISTRATIVA CALL CENTER (Former Employee) says

"se trabaja bien en lo que es premios y mal por tanta presión psicología constantementebuenos descuentos sobre empleadosmuy poco tiempo de descanso entre tantas llamadas"

Administrativo (Former Employee) says

"no existe buen clima laboral, menos con los supervisores"

Tony says

"DO NOT, I REPEAT DO NOT use the online ordering system with Falabella. Ordered 3 bikes online, 2 arrived within a week no problems. Getting a 3rd bike which was paid for has been an absolute nightmare. First they emailed saying the bike was not available (so why advertize it then online??) They ask to pick a different bike in stock. This was done with customer service while on the telephone. They stated within a few days we would receive an email stating what the delivery date would be. After a week with no email we telephoned and learned that bike was not available either. When were they going to call and tell us??? Never probably. So they state pick a new bike again.........so one last chance we ordered another bike which was $150,000 COP more, so we paid online with a credit card again. The lady stated she would personally deal with this and we should get an email shortly to tell us the delivery date...several days go by and nothing. Call again, oh ya this bike is not available either. Than why do they tell you while on the telephone it is available? When were they going to tell us???That was enough so we ask for the credit card to be refunded the full amount. They lady says we can do that get me the credit card number you want it put on. While getting the card she then states.........oh, no you will get an email within 5 working days which will tell you how to get your money back. Falaballa finds it very easy to take your money but when it is a return they find every excuse to delay it. We are currently now waiting for an email..............see what becomes of that...... Also, calling the customer service department is a nightmare on its own.........first the number on the website does not exist.....you need to research and ask around to friends, family and neighbors if they have a number to call .....the chat person online can't help you with anything....what are they paid for I have no idea.... then when you do call you need to explain to 3-4 people every time what the problem is.......one passes you on to another person saying I can't help you. Do this 3 to 4 times every time you call and you want to lose it............I believe we called 8 times regarding this bike..... A large company like this should have their stuff together.....how many thousands of others have gone through this? Horrible and terrible service..........my recommendation.........if you are going to purchase from Falabella physically go to a store, pick buy what you can put your hands on and pay and walk out the door the same day........if you can't DO NOT PURCHASE IT......or you will be looking for problems..........."

Tomás Gutiérrez Meoz says

"The worst experience in e-commerce I've ever had. Yes, I'm coming from the USA, and used to leading edge companies. But this is beyond ridiculous, especially for a company this large (or maybe that's why it's so bad). * Difficulty using a foreign (non-Colombian) Visa card * Ordered a set of new bed sheets but received what clearly was a used/returned item. It was wrapped in plastic wrap which was torn and stained with something (grease)? * One of the items was scratched * Lack of good communication on order status, delivery * Upon returning the items, the refund still hasn't arrived (after two months)"

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